SRE · Incident Management

The "Day 1" SRE Playbook in Practice

Young teams move fast but often lack reliable incident habits. A Day 1 playbook gives you templates for severity, communications, on-call, and retros so every outage is handled the same way.

What's inside

  • Severity matrix and routing rules for PagerDuty/OpsGenie
  • Incident comms templates for Slack/Statuspage/email
  • Runbook skeletons for common failure modes
  • Post-mortem template with action tracking

How to roll it out

Start with a tabletop drill to test your assumptions, tune alert noise, and assign clear roles. Keep it lean; teams adopt what's easy to follow.

Keep it current

Rehearse quarterly. Update runbooks after every incident. The playbook stays useful when it reflects how you really operate.

Want to implement the Day 1 SRE Playbook?

Let's discuss how to build incident response into your team's workflow.