Terms of Service

M3tech Terms of Service

Effective Date: 2 May 2026

1. Agreement to Terms

By engaging M3tech ("we", "us", "our") for services, you ("Client", "you") agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not engage our services.

2. Services

M3tech provides DevOps, Site Reliability Engineering (SRE), FinOps, platform engineering, cloud infrastructure, and related consulting services. The specific scope, deliverables, and timelines for each engagement are defined in individual Statements of Work (SOWs), service agreements, or retainer contracts agreed upon by both parties.

Our services include, but are not limited to:

  • DevOps-as-a-Service Retainer arrangements
  • Cloud cost optimisation (FinOps) audits
  • SaaS vendor consolidation and technical due diligence
  • Interim infrastructure leadership and CTO transition support
  • Proof-of-concept to production delivery
  • Infrastructure modernisation for legacy SaaS platforms
  • CI/CD pipeline templates and implementation
  • Uptime monitoring, alerting, and log analytics
  • Security vulnerability scanning and auditing
  • Backup and disaster recovery services
  • Digital products (e.g., the "Day 1" SRE Playbook)

3. Engagement and Scope

Each engagement begins with a clearly defined scope documented in a proposal, SOW, or retainer agreement. Any work outside the agreed scope requires written approval from both parties and may be subject to additional fees.

We strive to provide accurate time and cost estimates. However, estimates are non-binding and may change as project requirements evolve. We will notify you promptly of any material changes.

4. Fees and Payment

  • Currency: All fees are quoted and invoiced in Euros (EUR), exclusive of applicable VAT.
  • Fixed-price engagements: 50% payable upon project commencement, 50% upon completion and delivery of agreed deliverables.
  • Retainer and subscription services: Invoiced monthly in advance, payable within 14 days of invoice date.
  • Hourly engagements: Invoiced monthly based on hours tracked, payable within 14 days.
  • Late payments: Overdue invoices accrue interest at the statutory rate under applicable German law.

We reserve the right to adjust pricing with 30 days' written notice for ongoing retainer or subscription services.

5. Intellectual Property

Unless otherwise agreed in writing, the following IP terms apply:

  • Client materials: All materials, code, configurations, and documentation created specifically for the Client during an engagement are assigned to the Client upon full payment.
  • M3tech pre-existing IP: Tools, templates, frameworks, methodologies, and other intellectual property developed by M3tech prior to or independently of the engagement remain the property of M3tech. This includes CI/CD pipeline templates, the Day 1 SRE Playbook, and standardised operational procedures.
  • Licence grant: Where M3tech pre-existing IP is incorporated into Client deliverables, M3tech grants the Client a perpetual, non-exclusive, non-transferable licence to use that IP as part of the delivered solution.

6. Client Responsibilities

You agree to:

  • Provide timely access to necessary systems, documentation, and personnel
  • Ensure all necessary permissions and consents are in place for work to proceed
  • Review and provide feedback on deliverables within reasonable timeframes
  • Maintain valid licences for third-party tools and platforms used during the engagement
  • Not use our services for any unlawful purpose

7. Confidentiality

Both parties agree to treat all non-public information shared during the engagement as confidential. This includes technical details, business strategies, financial data, and any information marked as confidential.

Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or regulation. This obligation survives the termination of any engagement for a period of two (2) years.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

  • M3tech's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for that specific engagement during the twelve (12) months preceding the claim.
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • We are not liable for issues arising from Client-provided infrastructure, third-party services, or configurations not performed by M3tech.

9. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. Beyond this, our services are provided "as is" without any additional warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee specific results, uptime levels, or cost savings outcomes, though we commit to applying our expertise diligently to achieve agreed objectives.

10. Termination

  • Fixed-price engagements: Either party may terminate with 14 days' written notice. The Client pays for all work completed up to the termination date plus any non-cancellable commitments made on the Client's behalf.
  • Retainer and subscription services: Either party may terminate with 30 days' written notice. The Client remains responsible for fees due through the notice period.
  • For cause: Either party may terminate immediately upon written notice if the other party materially breaches these terms and fails to cure the breach within 14 days of receiving notice.

Upon termination, M3tech will deliver all completed work and work-in-progress materials. Sections 5 (Intellectual Property), 7 (Confidentiality), 8 (Limitation of Liability), and 9 (Warranties) survive termination.

11. Data Protection

Both parties agree to comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Where M3tech processes personal data on behalf of the Client, a separate Data Processing Agreement (DPA) will be executed. See our GDPR information page for details.

12. Subcontractors

M3tech may engage subcontractors to perform parts of the services, provided they are bound by equivalent confidentiality and data protection obligations. We remain responsible for the quality of all subcontracted work.

13. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Federal Republic of Germany, excluding its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Germany.

For Clients within the European Union, the provisions of Regulation (EC) No 1215/2012 (Brussels I Recast) regarding jurisdiction and the recognition and enforcement of judgments apply.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes that materially affect existing engagements will be communicated with at least 30 days' notice. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

15. Contact

For questions about these Terms of Service, please contact us at:

M3tech
Email: [email protected]